Contact Us

Getting in touch

If our FAQs do not cover your question, our support team is here to help. Use the Contact Us button on our site to open a web form that goes straight to the team, or write to [email protected].

We aim to reply to every email within 2 business days. To get an answer sooner, keep each question to one email thread and avoid sending follow-ups on the same topic, because extra messages can slow the reply down.

Live chat

Live chat is open from 9am to 4pm, Monday to Friday.

Safer gambling tools

You do not have to contact us to set deposit limits, take a break or self-exclude. These tools are on the site day and night, so you can apply them yourself whenever you need. If you would like to talk about your gambling, our safer gambling team is happy to hear from you by email.

Verification documents

After you upload documents manually, allow 3 working days for our checks before emailing us about their status.

Making a complaint

Every complaint helps us improve and gives us the chance to put things right for you. Send your complaint to our customer care team. Once it arrives, our complaints team will:

• confirm receipt within 48 hours
• ask you for any further information needed
• investigate what happened
• give you a decision within 8 weeks of receiving everything requested

Independent dispute resolution

If we cannot settle your complaint, you can take it further as a dispute. This applies once our internal process has ended in deadlock, or if you have no satisfactory outcome within 8 weeks. Players in the UK can then contact eCOGRA (eGaming Compliance Services Limited), our free alternative dispute resolution service. eCOGRA reviews the case independently and gives both sides a ruling that they accept as final. Players outside the UK can raise a decision with the Alderney Gambling Control Commission.

Who runs Dove Casino

The company behind Dove Casino is Jumpman Gaming Limited. In Great Britain it holds a Gambling Commission licence, account 39175, and the Commission regulates it. Outside Great Britain, the Alderney Gambling Control Commission regulates us. The registered business address is La Corvee House, La Corvee, GY9 3TQ, in Alderney in the Channel Islands, but post is not accepted there, so please use the channels above.